Refund Policy

We do not offer refunds once a payment is made. Your access is set up as soon as your order is completed, and it cannot be handed back, so we treat every sale as final.

That is why we show the product line, bandwidth, speed and duration on every package before you buy. Take a moment to check them, and ask us on Discord or Telegram first if you are unsure which package fits your use.

Packages that run for a set time, and unlimited packages, are never refundable. This applies whether or not you use all of the time or traffic in the package, because the access is yours from the moment the order is completed.

Bandwidth (GB) packages are also final. Unused bandwidth stays on your account for the life of the package, so there is no rush to use it all at once.

• Your payment is credited to your balance once.
• The price of the package you order is then taken from that balance.
• If your balance cannot cover the price, the order does not start and your deposit simply stays on your balance for your next order.
• Staff can add balance to an account. Each addition is recorded as its own entry.
• Balance is credit for orders on JetProxies. It is not money held for you: it cannot be paid back out, withdrawn or transferred, and it can only be spent on orders.

A purchase is paid and delivered, or it is not paid. If we cannot set up your order, the full price is returned to your account as balance and we email you. A coupon used on that order is given back too.

Money is only ever returned as balance. It is never paid back to your card, wallet or any other payment method, and that balance is not refundable. It stays on your account and can be spent on any order.

The duration of a package only starts when your login is ready, so a delay never uses up your time.

If a package does not arrive or does not match what you ordered, contact us first and include your order details. We will look into it quickly and put it right, for example by fixing the order, replacing the access or adding balance to your account.

Our support team would much rather solve a problem with you than leave you stuck, so please reach out early.

Please talk to us before you open a dispute with your payment provider. It is almost always faster to fix it directly. We may suspend an account while a chargeback is open, and we may end access for accounts that dispute a payment for a package that was delivered.

You can reach us on Discord or Telegram. The links are in the footer of every page.